Customer Support Representative, Facilities Central
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Posting Details
I. DEPARTMENT INFORMATION
Job Description Summary: | Facilities is a department under the Executive Vice President and Treasurer’s portfolio, manages and maintains GW’s property and grounds on all three of GW’s campuses. This includes housekeeping, routine and emergency maintenance, moving services, pest control, project management, life safety upkeep, HVAC repairs, grounds maintenance, and recycling/waste management. The Facilities Central Unit, part of the Service Delivery & Property Management Team, is the hub of Facilities Maintenance and Property Management. The Customer Support Representative, Facilities Central, is responsible for facilitating and responding to all maintenance service requests submitted by students, faculty, and staff 24/7. The Customer Support Representative, Facilities Central will utilize the Asset and Inventory Management System (AIMS) and FixIt systems to provide quality customer service to Trades Workers in various Trades’ shops. This position reports to Manager, Facilities Central. Duties include but are not limited to:
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Minimum Qualifications: | |
Additional Required Licenses/Certifications/Posting Specific Minimum Qualifications: | |
Preferred Qualifications: | This position prefers an individual with the following qualifications:
PERSONAL CHARACTERISTICS This position prefers an individual with the following characteristics:
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II. POSITION INFORMATION
Campus Location: | Foggy Bottom, Washington, D.C. |
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College/School/Department: | Safety and Security |
Family | |
Sub-Family | |
Stream | |
Level | |
Full-Time/Part-Time: | |
Hours Per Week: | 40 |
Work Schedule: | 2pm - 11pm or 10:30 pm - 7:30 am (flexible days) |
Position Designation: | |
Telework: | No |
Required Background Check: | Criminal History Screening, Education/Degree/Certifications Verification, Social Security Number Trace, and Sex Offender Registry Search |
Special Instructions to Applicants: | |
Position Type: | |
Posting Number: | T000443 |
Job Open Date: | 05/23/2024 |
Job Close Date: | |
Open Until Filled: | Yes |
Applicant Review Will Commence On: | |
Background Screening | Successful Completion of a Background Screening will be required as a condition of hire. |
EEO Statement: | The university is an Equal Employment Opportunity/Affirmative Action employer that does not unlawfully discriminate in any of its programs or activities on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or expression, or on any other basis prohibited by applicable law. |
Posting Specific Questions
Required fields are indicated with an asterisk (*).
- *
This role is a GWTemps role. GWTemps is the internal temporary agency at GW. As a university employee, you are eligible to apply to internal university postings if you ever wanted to transition from a temporary role to a permanent role. Since this is a temporary position, this role is ineligible for university benefits, to include, annual/vacation leave, university and federal holiday pay, university closure/administrative pay, retirement benefits, healthcare insurance, etc. Do you acknowledge this information?
- Yes
- No
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What is your expected salary range?
(Open Ended Question)
Applicant Documents
Required Documents
- Resume
- Cover Letter