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COBRA Generalist
Madison, WI / Milwaukee, WI / La Crosse, WI
Job Description
Position Summary:
Employee Benefits Corporation is hiring for a COBRA Generalist. The COBRA (Consolidated Omnibus Budget Reconciliation Act) Generalist performs a variety of administrative tasks to support the day-to-day operations of the COBRA team. Specific tasks include entering, updating and verifying data in our benefit administration system and ensuring the accuracy, timeliness and regulatory compliance of work. This position also assists with preparing correspondence and maintaining benefit enrollment records.
This person may work in our Middleton, WI office, fully remote (Wisconsin locations only), or a combination of the two depending on availability. Must be available for one day of onsite training and onboarding in person at our Middleton, WI office.
Responsibilities Include:
Qualifications:
Preferred Qualifications:
We offer:
More About Us:
Employee Benefits Corporation administers a variety of employee benefits, from IRS-approved, tax-advantaged plans to COBRA and state-regulated continuation administration through informative education materials, dedicated reporting, creative plan design and expert customer support. We work with benefit brokers and consultants, employers and HR administrators, and benefit plan participants to offer top-notch workplace benefits and customer service. As a 100% employee-owned company, we are committed to using our experience, knowledge, creativity and technology to ensure our customers’ satisfaction with their plans and with our services. ?
Employee Benefits Corporation is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Our affirmative action program is available to any applicant or employee upon request.
If you need an accommodation as part of the employment process, please contact Human Resources via email at HumanResources@ebcflex.com or via phone at (608) 831-8445.
We are an equal-opportunity employer.
Employee Benefits Corporation is hiring for a COBRA Generalist. The COBRA (Consolidated Omnibus Budget Reconciliation Act) Generalist performs a variety of administrative tasks to support the day-to-day operations of the COBRA team. Specific tasks include entering, updating and verifying data in our benefit administration system and ensuring the accuracy, timeliness and regulatory compliance of work. This position also assists with preparing correspondence and maintaining benefit enrollment records.
This person may work in our Middleton, WI office, fully remote (Wisconsin locations only), or a combination of the two depending on availability. Must be available for one day of onsite training and onboarding in person at our Middleton, WI office.
Responsibilities Include:
- Prepare and send eligibility records to insurance carriers as directed by regulation and corporate standards
- Process all COBRA forms for individual participants with a high-degree of accuracy in a timely manner, meeting or exceeding departmental and regulatory standards. This may include but is not limited to: Initial Notice Forms, Qualifying Event Forms, and Enrollment Forms.
- Maintain and update benefit administration system with account changes, including demographic updates and terminations
- Manage and respond to emails in the COBRA helpdesk to maintain service level agreements while providing exceptional customer service
- Administer open enrollment audits to ensure accounts have been setup correctly prior to going live
- Process entry level rates for COBRA contracts
- Process entry level participant takeover accounts and provide support for takeover checklists as needed
- Process various accounting functions such as manual payments and refunds
- Maintain, update and proactively manage CRM database, documenting each client interaction and action item in a proactive, compliant manner and in adherence to department standards
Qualifications:
- High School diploma or equivalent
- One year of previous related administrative experience in a corporate setting
- Demonstrated exceptional attention to detail
- Strong organizational and time management skills with proven ability to multi-task in a high paced environment
- Strong customer service skills
- Proven ability to adapt to changing business software applications and processes
- Demonstrated excellent verbal and written communication skills utilizing proper grammar, syntax and proficient business acumen
- Basic proficiency with Microsoft Excel, Word and Outlook
- Basic proficiency with database navigation
- Access to reliable transportation
Preferred Qualifications:
- Previous experience working with COBRA and tax advantaged benefit plans
- Previous experience with customer relationship management systems
We offer:
- A friendly, collaborative team environment
- A competitive compensation and benefits package that includes employee-ownership
- Opportunities for personal and professional growth
- Flexible scheduling to encourage and support a healthy work-life balance
More About Us:
Employee Benefits Corporation administers a variety of employee benefits, from IRS-approved, tax-advantaged plans to COBRA and state-regulated continuation administration through informative education materials, dedicated reporting, creative plan design and expert customer support. We work with benefit brokers and consultants, employers and HR administrators, and benefit plan participants to offer top-notch workplace benefits and customer service. As a 100% employee-owned company, we are committed to using our experience, knowledge, creativity and technology to ensure our customers’ satisfaction with their plans and with our services. ?
Employee Benefits Corporation is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Our affirmative action program is available to any applicant or employee upon request.
If you need an accommodation as part of the employment process, please contact Human Resources via email at HumanResources@ebcflex.com or via phone at (608) 831-8445.
We are an equal-opportunity employer.
Job Summary
Employment Term and Type
Regular, Full Time
Required Education
Open
Required Experience
Open
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