Job Category | Technical |
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Position Title | Classroom and Event Support Specialist |
Full Time/Part Time | Full Time |
Division | Dean of the Faculty |
Department | Information Technology Services - Classrooms, Digital Media and Events |
Hiring Wage/Salary Range | Grade 5: Step 2-5 ($22.64-$25.19) |
Determination | When extending an offer, Colgate University considers factors such as (but not limited to) the scope and responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as market and organizational considerations. |
Benefits | Current Benefits Colgate University is proud to offer in-depth, competitive benefits that support the health and wellbeing of our employees and their family. The majority of benefits are effective on the date of hire. We pride ourselves on the scope and quality of the benefits offered to our employees. We invite candidates to visit our Benefits page to learn more about our generous benefits package, which includes but is not limited to: Health and Wellness: Comprehensive medical, dental, vision, behavioral health benefits, disability and life insurance, 403 B Retirement with employer core and matching contributions. Paid Time Off: Vacation time (varies based on position classification), sick time, 13.5 holidays including a Winter Recess between Christmas and New Year's and 3 floating holidays. Paid Family Leave: After six months of employment, employees become eligible for up to 12 weeks of paid time off up to 67% of salary to a state maximum for bonding with a newborn, adopted or foster child, caring for a family member with a serious health condition or to help after a family member has been deployed to active military duty abroad. Continuing Education and Professional Development: Employees and their spouse/domestic partner may take up to 2 courses per semester at Colgate, tuition free with a $20 per course registration fee. Funding for work related courses to obtain an undergraduate or graduate degree related to your current position. After 7 years of service in an eligible position an employee's eligible children may be awarded up to half of Colgate's tuition to attend an accredited college, university or trade school of their choice. Along with a generous benefits package, additional perks unique to Colgate University include but are not limited to free on campus parking, free gym membership with discounts for family members, reduced Seven Oaks Golf Course memberships, University Bookstore discount, free library access, 3 free tickets for any regular season athletic home event, access to Colgate owned Bewkes Center and Glendening Boathouse, free access to all cultural events. |
Department Statement | Colgate Information Technology Services (ITS) is a dynamic organization that serves the diverse technology needs of the University community. ITS prides itself on exceptional customer service and building creative solutions to meet the unique needs of our liberal arts campus. ITS endeavors to foster an inclusive environment that values diversity, professional development, creativity, and innovation to support the growth of individuals and the organization. Under the leadership of the CIO, ITS is embarking on a strategic planning process to align services and resources with several exciting new initiatives identified in Colgate's Third Century Plan. More information can be found at
We are seeking an organized and collaborative Classroom and Event Support Specialist with a diverse background in audiovisual (AV) technologies to join the Classrooms, Digital Media, and Events (CDME) team. The CDME team provides technical event support to students, faculty, staff, and alumni. Our expert team supports over 200 learning and event spaces on and off campus facilitating audio-visual installations, maintenance, repair, technical event support, education, and consultations. We'd love to hear from you - even if you do not meet 100% of the preferred/desired qualifications. |
Accountabilities | The Classroom and Event Support Specialist serves as a member of a team providing direct support to academic programs and administrative departments to ensure the sound delivery of video and audio programming, presentations, classroom content and other digital media. Accountable for:
Specific accountabilities include but are not limited to:
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Name | Desktop/Mobile/AV Diagnostics and Repair |
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Description | Demonstrated knowledge of AV platforms deployed across the University sufficient to support tier two issues arising on campus. Demonstrated knowledge sufficient to troubleshoot, diagnose and provide repair tier two support for all AV issues and installations. Demonstrated knowledge in hardware, software and networking as it relates to specific platforms (e.g. control system software, video and audio switching, display hardware, video cameras, portable lighting, and portal PA systems). |
Name | Events/A/V |
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Description | Demonstrated ability to understand and translate user needs to provide the required technical support/installations required. |
Name | Stagecraft |
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Description | Demonstrated solid working knowledge of the tools and methods used in basic stagecraft to construct, modify or repair AV installations in classrooms, art galleries, public spaces and athletic facilities. Demonstrated understanding of the principles of stagecraft and building trades sufficient to collaborate with tradespersons, contractors and technicians. |
Name | Customer Service |
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Description | Displays empathy and patience with users of all levels of sophistication. Can successfully support most users on campus with tier two issues. Demonstrated ability to consistently follow through with solutions and information for all types of users. Demonstrated ability to diffuse the most challenging situations and remain calm and focused and escalate when required. Demonstrated ability to assess user sophistication and communicate (oral and written) with customers in an appropriate level of detail. Always conveys confidence to the user in ITS' ability to solve issues. Demonstrated ability to appropriately broker services for calls received that do not relate to ITS. |
Name | Project Management |
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Description | Demonstrated ability to lead projects with 3+ staff resources, develop project plans, develop requirements, and coordinate across teams. Project plans subject to approval by more senior staff. Demonstrated ability to execute subsets of complex projects managed by others in a matrixed environment. |
Name | Media Support |
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Description | Demonstrated experience planning and executing the installation of media components used in multimedia projects and installations. Demonstrated knowledge of a wide range of AV formats and delivery systems including an understanding of the capabilities and flexibilities necessary for media installations and live productions. Demonstrated ability to be an articulate collaborator who is comfortable speaking the language of the visual arts and can translate the vision of colleagues, faculty, artists and curators to assist in the design, construction and execution of AV projects, exhibits and art installations. Demonstrated ability to maintain a current understanding of available AV technologies, methods, installation strategies and technical capabilities. |
Name | Personal Accountability for Results |
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Description | Takes responsibility for decisions, performance, and outcomes; behaves in a responsible manner with a positive attitude; shows self-awareness and openness to feedback. |
Name | Effective Communication |
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Description | Demonstrates effective written and oral communication skills; shares information and seeks input from others; adapts communication to diverse audiences; protects private and confidential information. |
Name | Problem Solving and Decision Making |
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Description | Analyzes and prioritizes situations to identify and solve problems; generates solutions to improve efficiency and quality; involves others in solving problems and making decisions; factors organizational goals into decisions; makes clear, transparent, and timely decisions. |
Name | Change Management |
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Description | Responds positively to changing university initiatives and readily adapts behavior to maintain effective performance; understands the long-term direction of the university and can relate this to departmental area; adapts to new methodologies; identifies and acts on areas where change is appropriate. |
Name | Leadership and Teamwork |
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Description | Applies skills and knowledge to provide a climate to achieve departmental and organizational success; balances individual and department goals; helps others perform at their best; builds productive relationships to enhance individual and organizational effectiveness; treats others with respect; resolves conflicts among team members. |
Name | Creativity and Innovation |
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Description | Generates, explores, encourages, and implements innovative ways of creating strategic value for the university, division, department, and individual level; critically assesses the effectiveness of new initiatives. |
Name | Diversity and Inclusion |
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Description | Demonstrates respect for people and their differences; understands the benefits of a diverse workforce; earns the trust and respect of others; includes and welcomes others; works to understand the perspective of others; promotes opportunities to experience diversity within our community. |
Name | Sustainability |
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Description | Understands the impact of decision making and personal behavior in achieving the university's commitment to a sustainable and carbon-neutral campus; supports and advances the university's sustainability initiatives; influences others to use sustainable practices. |
Professional Experience/ Qualifications |
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Preferred Qualifications |
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Education | Associate's degree in Information Technology, Electronics, Media Arts and Technology, Communications or a related field highly desirable. |
Certifications | A current valid driver's license, in accordance with the University's Driver Safety and Motor Vehicle Use Policy is required. Required to pass the following annual mandatory training, but not limited to:
Required training prior to initial use and designated refresher training, but not limited to:
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Physical Requirements | Ability to:
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Other Information | Colgate Bargaining Unit employees must apply by Thursday, March 14th to be considered |
Requisition Number | 2024S015Posting |
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Temporary | No |
Work Schedule | This position is scheduled to work 40 hours per week and is covered by a collective bargaining agreement. Occasional evenings and weekend work is required for supporting events. |
Job Open Date | 03/06/2024 |
Job Close Date | |
Open Until Filled | Yes |
Special Instructions Summary |
Please share a diversity statement with us that highlights your commitment to inclusion. Colgate is committed to attracting and retaining a diverse faculty, staff, and student population. We strive to be an inclusive community - one that embraces and values diversity (in the broadest sense possible) in an environment of mutual respect, communication, and engagement. A variety of cultures and perspectives enriches the quality of campus life, and the opportunity to share different views and experiences is at the core of Colgate's educational enterprise. These differences can include but are not limited to: race; ethnicity; gender and gender expression; sexual orientation; socioeconomic status; geographic background; national origin; culture; age; mental, cognitive, and physical abilities; religious beliefs; and political beliefs. As a result, we ask all candidates seeking consideration for the Classroom and Event Support Specialist position to submit a diversity statement with their application materials. You can upload the statement under the Diversity Statement document heading. A diversity statement may be any length (e.g. a short paragraph, a page) explaining your experiences, contributions, and/or commitments related to diversity, equity, and inclusion. Examples of topics you may discuss include (but are not limited to): 1) how your experiences or competencies might serve to advance the university's commitment to creating a diverse and inclusive campus, 2) your experiences working with diverse populations, or 3) how you will contribute to the university's strategic initiatives in this area (see "Colgate's Diversity, Equity, and Inclusion Plan":). For guidance, please refer to the Office and Equity and Diversity Website for a Diversity Statement Guide Some guidance on crafting Diversity Statements |
EEO Statement | It is the policy of Colgate University not to discriminate against any employee or applicant for employment on the basis of their race, color, creed, religion, age, sex, pregnancy, national origin, marital status, disability, protected Veteran Status, sexual orientation and gender identity and expression, genetic information, victims of domestic violence and stalking, familial status, and all other categories covered by law. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training at all levels of employment. Colgate University will not discharge or discriminate against employees or applicants who inquire about, discuss, or disclose their own compensation or the compensation of another employee or applicant. Colgate University is an Equal Opportunity Employer. Minorities/Females/Persons with Disabilities/Protected Veterans are encouraged to apply. |
Clery Act |
CAMPUS CRIME REPORTING AND STATISTICS The Department of Campus Safety will provide upon request a copy of Colgate's Annual Security and Fire Safety Report. This report includes statistics as reported to the United States Department of Education for the previous three years concerning reported: 1. crimes that occurred on-campus; in certain off-campus buildings or property owned or controlled by Colgate University; and on public property within, or immediately adjacent to and accessible from, the campus and 2. fires that occurred in student housing facilities. The report also includes institutional policies concerning campus security and fire safety, such as policies concerning sexual assault, life safety systems, and other related matters. You may access the report from the Clery Compliance web page at: . Printed copies of this report may be obtained upon request from the Department of Campus Safety via e-mail at . |
Required fields are indicated with an asterisk (*).
(Open Ended Question)