JOB TITLE: Claims Analyst

Location: North Fort Myers, FL

Work Hours: 8:00 to 5:00, Monday through Friday

Our benefits include:

• Company-wide annual incentive plan
• Medical, vision and dental insurance
• 401(k) plan with a generous 6% company match
• Company funded Pension Plan
• On-site wellness/medical facility
• Company paid Short & Long-Term Disability insurance
• Health Savings Account with an employer contribution
• Flexible Spending Accounts
• Paid time off and paid holidays
• Wellness program with financial rewards
• Tuition reimbursement
• Group life insurance
• Critical Illness and Accident Insurance

LCEC provides reliable, cost-competitive electricity to more than 242,000 customers throughout a five-county service territory located in Southwest Florida. We employ approximately 425 skilled employees and are one of more than 900 electric distribution cooperatives located throughout the United States. LCEC has been recognized locally and statewide as an industry leader and continually receives acknowledgment for the work that our employees do in the community along with other civic, environmental and professional honors.

Position Summary: This position is responsible for providing analytical, technical and administrative support for various functions within the Risk Management Department to include, but not limited to, claims by and against the company; Workers' Compensation claims; and Property and Casualty insurance claims. The Claims Analyst will also provide support to other risk department initiatives.

Position Responsibilities

• Investigation, resolution and administration of customer property damage complaints.
• Investigation, preparation and collection of LCEC property damage claims.
• Work with internal departments and external agencies to collect data and facts relating to insurance claims for and against the company.
• Provide excellent customer service working to external customers during the complaint resolution process.
• Develop and maintain various technical and confidential data bases and files.
• Develop and deliver various reports.
• Receive, review, and track certificates of insurance for LCEC vendors.
• Assist with record audits and develop findings reports.
• Compile data, develop, prepare and deliver various reports to include internal distribution of reports and notifications.
• Provide administrative support and coordinate internal and external training and educational opportunities delivered by the risk department.
• Provide support and assistance in the development and tracking of various risk management activities.
• Provide current and accurate information as requested in a courteous and timely manner.
• Maintain effective working relationships with employees at all levels within LCEC and external contacts.
• Ensure smooth operations, productive communications, and effective understanding during all interpersonal contacts.
• Participate in storm preparation and restoration activities as needed.

Education

• High School Diploma General Equivalency Diploma (Required)
• Bachelor's Degree (Preferred)

Experience

• 1+ to 2 Years Previous work experience in business, customer service, claims management or working in a Risk Department (Required)

Knowledge, Skills, and Abilities

• Proficiency in MS Office Suite: Word, Power Point, Excel, etc. (Required)
• Excellent interpersonal and verbal skills. (Required)
• Strong analytical and report writing skills. (Required)
• Ability to learn quickly and take proactive actions to resolve issues. (Required)
• Ability to obtain and maintain a valid Florida driver's license throughout employment. (Required)
• Ability to maintain a safe driving record throughout employment. (Required)
• Ability to deal with confidential information and demonstrate the utmost discretion. (Required)
• Excellent organizational skills with the ability to multi-task and manage multiple deadlines. (Required)
• Ability to work in a self-directed manner and achieve outcomes. (Required)
• Ability to work with all levels of employees and external customers to achieve resolution of claims. (Required)
• Experience in the electric utility industry. (Preferred)
• Working knowledge of various LCEC enterprise/ flagship systems (NISC- I Vue, MapView). (Preferred)
• Bilingual. (Preferred)

Physical Demands and Working Environment: The physical demands and working environment characteristics described here must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Physical Demands: Standing Occasionally,
  Walking Occasionally,
  Sitting Frequently,
  Lifting Occasionally up to 40 lbs,
  Carrying Rarely,
  Pushing Rarely,
  Pulling Rarely,
  Climbing Rarely,
  Balancing Rarely,
  Stooping Rarely,
  Kneeling Rarely,
  Crouching Rarely,
  Crawling Rarely,
  Reaching Rarely,
  Handling Occasionally,
  Grasping Occasionally,
  Feeling Rarely,
  Talking Constantly,
  Hearing Constantly,
  Repetitive Motions Frequently,
  Eye/Hand/Foot Coordination Frequently

• Working Environment: Constantly Air-conditioned office environment, Rarely Extreme cold, Occasionally Extreme heat, Occasionally Humidity, Rarely Wet, Occasionally Noise, Rarely Hazards, Rarely Temperature Change, Rarely Atmospheric Conditions, Rarely Vibration.

STORM DUTY REQUIREMENTS.... Responding to storms will be considered a condition of employment: LCEC provides critical services to our community during an emergency. Employees are required to participate in the response/recovery activities related to emergencies/disasters to maintain service to our LCEC members. Employees are required to work in their normal job duties or other assigned activities. Proper compensation will be made in accordance with the company's guidelines and procedures.

Please note that at the time a candidate is made a job offer, the candidate will be subject to a background check and a drug screening.