This is a role within Chamberlain Group's (CG) Emerging Business Group within the Commercial Business Unit, designed to lead CG's go-to-market efforts for cutting-edge facility-focused software. A successful incumbent is responsible for (i) Developing and executing project plans to ensure that all implementation phases for myQ Enterprise projects are completed on time and within budget (ii) Communicating with stakeholders to identify and resolve issues throughout implementation process (iii) Managing all aspects of an implementation project from start to finish, including planning, organizing, overseeing workflow, and communicating progress to key stakeholders; Partnering with dealers, contractors, customers and external/internal stakeholders to ensure smooth implementation of software and hardware solutions.
Review Solution Designs completed by the sales team to ensure feasibility and reduce risks for implementation.
Develop and execute project plans to ensure that all implementation phases for myQ Enterprise projects are completed on time and within budget.
Communicate with stakeholders to identify and resolve issues throughout implementation process
Manage all aspects of an implementation project from start to finish, including planning, organizing, overseeing workflow, and communicating progress to key stakeholders; Partner with dealers, contractors, customers and external/internal stakeholders to ensure smooth implementation of software and hardware solutions.
Determine key KPIs and conduct data gathering to ensure key KPIs are met or action plans are in place to help customer meet metrics.
Oversee implementation of myQ Enterprise and onboarding process for long term success and scalability.
Ensure all testing scenarios have been documented and have passed testing.
Ensure all project documentation is accurate and complete, facilitating the handover to Customer Success.
Conduct training on the new software or system to users who will be impacted by the implementation.
Conduct post-implementation audits to ensure that all changes have been implemented successfully and that the new product is being used effectively.
Comply with health and safety guidelines and rules; managers should also ensure compliance across their teams.
Protect Chamberlain Group's reputation by keeping information confidential.
Maintain professional and technical knowledge by attending educational workshops, reading professional publications, establishing personal networks, and participating in professional societies.
Coach and mentor new members of the team to help get them productive as quickly as possible and reinforce CG's values and behaviors.
Use all tools and processes available and keep internal systems up to date to accurately reflect project statuses, progress, issues and target dates.
Qualifications:
Bachelor's or Engineering degree in related field
7+ years in customer facing role and/or project management role
Experience with contract negotiations
Experience leading process improvement projects
Experience working with software
High sense of urgency
Strong sense of Customer Advocacy
Proven track record of successful project implementations
Excellent communication, presentation, and interpersonal skills
Ability to work independently and with a team to meet deadlines
Ability to recognize and articulate trends and insights across the customer base
Change agent, able to drive new processes and streamline existing ones
Ability to travel up to 70% - domestically and internationally; valid drivers license
Preferred Qualifications:
Bachelor's degree in business (Supply Chain preferred), engineering (Industrial preferred); Master's Degree in related discipline
Lean Six Sigma Green Belt Certification
PMP certification
Experience in access control
Experience in facility management
Experience with WMS, YMS, TMS implementation
Chamberlain Group wants all of its employees to succeed and encourages people of all backgrounds to apply. We're proud to be an Equal Opportunity Employer, and you'll be considered for this role regardless of race, color, religion, sex, national origin, age, sexual orientation, ancestry; marital, disabled or veteran status. We're committed to fostering an environment where people of all lived experiences feel welcome.
Persons with disabilities who anticipate needing accommodations for any part of the application process may contact, in confidence .
NOTE: Staffing agencies, headhunters, recruiters, and/or placement agencies, please do not contact our hiring managers directly.