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Every day, Agilent Field Service Engineers help our customers to solve issues that enable scientists to make discoveries that enhance the quality of life. Through our work, we deliver insights and provide support that keep labs running smoothly and more efficiently. Join our dynamic organization to be a part of this rewarding work.
As a Field Service Engineer for Agilent, you will work at a variety of labs, so having an appetite for continuously learning about new instruments, software and consumables is key. Applying your communication skills, creativity and can-do attitude is essential. The ability to help with solving customer problems and a commitment to deliver the highest-levels of customer service is how you will build customer success.
Your Role:
You will be responsible for supporting our customers with on-site installation, implementation, maintenance and repair of company and multi-vendor systems solutions. Our varied product lines include hardware, software and networking products as well as operating systems.
Install and optimize hardware/software/network products and configurations at customer sites.
Diagnose and resolve product performance problems.
Perform maintenance and repairs.
Ensure customer satisfaction by advising customers on preventive maintenance and configurations, which may impact product performance.
Proactively respond to potential equipment issues to prevent unplanned interruption of customers' business.
Deliver fully integrated solutions, which may include peripherals, communications, operating systems and applications software.
Train other field engineers and customers in the solutions.
Bachelors or master's degree within the science field - e.g. chemistry, analytical chemistry biochemistry, biotechnology or similar, or relevant work experience
1+ years of experience in a similar position or experience as an end user
Experience with troubleshooting and problem solving
Experience with the Agilent solutions is desired but not essential
Verbal and written communication is clear, respectful and timely
Ability to travel up to 35%
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Agilent Technologies, Inc. is an Equal Employment Opportunity and Affirmative Action employer. We value diversity at all levels. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, religion or religious creed, color, gender, gender identity, gender expression, national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status, registered domestic partner status, age, sexual orientation, military or veteran status, protected veteran status, or any other basis protected by federal, state, local law, ordinance, or regulation and will not be discriminated against on these bases.Agilent Technologies, Inc., is committed to diversity in the workplace and strives to support candidates with disabilities. If you have a disability and need assistance with any part of the application or interview process or have questions about workplace accessibility, please email job_posting@agilent.com or contact +1-262-754-5030.For more information about equal employment opportunity protections, please visit www.agilent.com/en/accessibility.Option to Work RemoteYesTravel Required35% of the TimeShiftDayDurationNo End DateJob FunctionServices & Support