Your Responsibilities:

• Conduct customer interviews, create and execute surveys, and partner with internal stakeholders to gather data
• Manage and organize customer and research data, ensuring accuracy, confidentiality, and data integrity
• Perform data cleaning and validation processes to ensure high-quality data
• Analyze data using statistical techniques and software to identify trends, patterns, and correlations
• Nurture customer relationships and secure testimonials and references to gather customer success stories, feedback, and data to enhance advocacy initiatives
• Proactively provide recommendations and contribute to the expansion of the Market Intelligence function
• Build strong relationships with all Taylor Business Units to fulfill research requests and sales support
• Additional duties as assigned

You Must Have:

• B.A. or B.S. in Business, Marketing, Communications, or related field
• Excellent analytical skills and the ability to analyze complex data and trends
• Advanced Excel skills - proficiency in Excel/Sheets and PowerPoint/Slides required
• Passion for calling, speaking, and learning from customers.
• Ability to take customer interviews and translate responses into meaningful and actionable tasks
• Strong and effective presentation skills - both in how data is presented and how it is delivered
• Professional demeanor and ability to discreetly handle confidential and time-sensitive information
• Strong project management skills and a love for cross-functional collaboration

We Would Prefer:

• Experience conducting customer interviews and surveys
• Experience with Salesforce or other CRM system

About Taylor Corporation
One of the largest graphics communications firms in North America, Taylor's family of companies provide a diverse set of products, services, and technologies addressing the toughest communication challenges. For nearly 50 years, Taylor has been a premier provider of powerful and innovative products, services, and expertise for individuals, businesses, and distributors large and small. Our 10,000+ employees spanning 26 states and seven countries work diligently to create the interactive, printing, and marketing solutions that have helped build some of the world's more recognizable brands. Everything we do begins with identifying the unique priorities and needs of our customers and creating one-of-a-kind solutions. We offer a comprehensive benefit package including several health plans to choose from, dental, vision, wellness programs, life and disability coverage, flexible spending accounts, health savings accounts, 401(k) plan with company match, paid time off (PTO) and 64 hours of annual holiday pay.

The Employer retains the right to change or assign other duties to this position.

Taylor Corporation is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Taylor Corporation including all partners and affiliates is an Equal Opportunity Employer/Veterans/Disabled.