Become one of the stars behind The SHOW and become part of the world's most powerful entertainment brands. Our Company has one exciting mission: To entertain the human race.

PRIMARY PURPOSE:

It is the responsibility of the Operations Manager at Rolex to oversee daily operations, support the management team in achieving store goals, assisting with the training and development of the staff and ensuring service standards consistently align with the department and property direction.

PRINCIPAL DUTIES & RESPONSBILITES:

• Exhibit business acumen by reviewing store results to achieve financial success and store profitability.

• Ensure proper merchandising execution to maximize sales, earnings, and customer satisfaction.

• Practice cost control procedures including shrink and monitor inventory levels.

• Develop a highly engaged, valued and effective team by practice of observations, coaching, feedback sessions and recognition.

• Achieve financial results, improve selling techniques, coach and motivate team members, and increase store profitability.

• Achieve and exceed goals through sales strategies, clienteling, sourcing new clients and maintaining and building productive long-term relationships with existing clients.

• Execute S.H.O.W. service basics to support the culture of the company, as well as providing excellent guest service.

• Maintain and monitor CRM platform, social media, and any other digital platforms as directed.

• Act as operational leader in times of the Store Director vacancy.

• Manage daily operational tasks according to standards developed by leadership including selling and service.

• Evaluate performance of all team members and provide consistent coaching where service and selling are top priorities; create and modify action plans for the continuous development of staff.

• Develop product knowledge skills and remain aware of current collections that are in-boutique and on-line, cascade and train information to the broader team.

• Assist with recruitment and retention of employees through sourcing efforts and employee engagement.

• Ensure Rolex Steps of Service are being followed by all team members; complete observation forms as directed.

• Overall performance management of floor colleagues, providing feedback and development opportunities.

• Maintain visual merchandising standards and application of "Swiss Eye" attention to details.

• Support Rolex Ambassadors in resolving customer disputes and complaints to the satisfaction of the customer.

• Ensure retail store is neatly arranged and product presented to visual, merchandising, housekeeping, and Rolex brand standards.

• Organize merchandise in the process of taking inventory and cycle counts.

WHAT WILL MAKE YOU STAND OUT:

• 3+(Three) Years of experience in a retail store operation, fine jewelry/luxury.

• 3+ (Three) Years if experience in retail, sales or inventory control management.

• Previous retail management experience in a luxury resort setting.

• Gemological Institue of America (GIA) Certification.

MINIMUM REQUIREMENTS:

• Bachelor's Degree or equivalent experience

• 2 (Two) Years of prior relevant experience

• Current knowledge of watch trends and competition in the marketplace.

• Previous experience in people management.