About Us
At Mass General Brigham Digital, we pride ourselves on our ability to create maximum strategic, clinical, and operational value from established and emergent technologies for our patients, care teams, researchers, and employees. Digital health will not only enhance the equity and efficiency of healthcare delivery, but it will also help make medicine more personalized and precise.
We recognize that increasing value and continually improving quality while maintaining an inclusive focus are essential to organizational excellence, and we invite you to join us on this journey. The work we do in Digital is a strategic imperative, and there is a strong and growing understanding of how together we will transform Mass General Brigham in innovative and impactful ways.
The Opportunity
Reporting to the Supervisor, Call Center Operations, the Operator I supports the success of Mass General Brigham call centers by providing exemplary service and customer care to every caller. The Operator ensures that calls are answered and managed in a consistent, efficient, and courteous manner.
Principal Duties and Responsibilities:
The Operator provides services to a 24x7 call center. The Operator receives and manages several types of incoming calls including calls to the main hospital number, calls for patient information, pages, code calls and answering service calls. The ideal candidate is able to move easily between calls, treating every caller as a welcome guest.
Qualifications:
* High school diploma or equivalent.
* Able to type 35 wpm and knowledge of popular MS Windows software applications.
* Phone-based customer service and/or call center experience required; experience in a hospital or medical environment preferred.
* Knowledge of medical terminology preferred.
* A combination of education and experience may be substituted for requirements.
Skills/Abilities/Competencies:
* Capable of multi-tasking and toggling between multiple screens and software solutions.
* Good interpersonal and telephone skills.
* Ability to thrive in a fast-paced healthcare environment.
* Able to work independently and be highly motivated.
* Excellent spelling and grammar skills. Must have strong comprehension skills, including reading, writing, Speaking very clearly and concisely
EEO StatementMass General Brigham is an Equal Opportunity Employer. By embracing diverse skills, perspectives, and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under the law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment.