Not Authorized
You are currently not authorized to access this section.
Please contact your Administrator to change your authorization settings.
Please contact your Administrator to change your authorization settings.
Coordinator of Desk Operations
Statesboro, GA
Job Description
Coordinator of Desk Operations
Job ID: 271825
Location: Statesboro, Georgia
Full/Part Time: Full Time
Regular/Temporary: Regular
About Us
Join Our Team at Georgia Southern!
Georgia Southern is a dynamic university with three vibrant campuses in Hinesville, Savannah and Statesboro serving the communities in Southeast Georgia. As a Carnegie Doctoral/R2 institution, our world-class scholars instruct about 26,000 students in associate's, bachelor's, master's and doctoral level degree programs. Whether you are seeking the charm of a small town, the traditions of a historical/urban destination near the beach or supporting our military service members and their families, Georgia Southern offers its faculty and staff the best of all worlds!
Beyond an ideal location, there is a place for you to work in an exciting environment abounding with opportunities for personal and professional growth. We are steeped in tradition and devoted to academic distinction in teaching, scholarship and service. In 2018 Forbes Magazine listed Georgia Southern, along with 10 other Georgia companies or institutions, as one of America's Best Midsize Employers. Georgia Southern University is passionate about serving our region while preparing our students to be lifelong scholars, leaders, and responsible stewards of their communities and the world.
To learn more about Georgia Southern's Vision, Mission and Values please click here: https://president.georgiasouthern.edu/performance-excellence/mission-values/
Location
Statesboro Campus - Statesboro, GA
Department Information
University Housing
Job Summary
The Coordinator of Desk Operations will be responsible for leading the hiring, training, and supervision of front desk student assistants to provide a centralized customer service model for University Housing. The coordinator will also support conference and guest housing functions on both residential campuses. Incumbent will be responsible for the regular supervision of institutional student assistants as well as the overall management of front desk operations with University Housing on both campuses.
This position has been identified by Federal Law (Jeanne Clery Act) as a Campus Security Authority (CSA), with significant student and campus responsibilities. CSA's are obligated to report crimes reported to them that occurred on campus, in public areas bordering campus, and in certain non-campus buildings owned or controlled (leased) by the University
Responsibilities
- Hire, train, supervise, and evaluate approximately 75 desk assistants and senior desk assistants during the academic year including conducting bi-weekly payroll operations following university guidance
- Oversee residence hall front desk operations of University Housing on the Statesboro Campus ensuring all staff members provide customer service driven responses
- Provide on-going training through in-service programs and workshops for student staff to ensure understanding and compliance of University Housing policies and procedures
- Collaborate with Coordinator of Office Services on the Armstrong Campus to ensure consistent training content, policies, and supervision are applied to front desk operations on both campuses
- Assess and analyze effectiveness of front desk operations through the evaluation of staff performance, item utilization, and identification of trends
- With the Assistant Director of Desk Operations and Guest Services, collaborate and engage with campus partners such as Continuing and Professional Education, Eagle Dining, and Office of Special Events and Protocol
- Serve in a summer conference on-call rotation. Direct and actively respond to various crisis situations including, but not limited to student/guest health (mental and physical), alleged violence, and facilities concerns
Required Qualifications
Educational Requirements
- Bachelor's Degree
Required Experience
- One (1) year related work experience
Preferred Qualifications
Preferred Experience
- Experience in working in a customer service based environment
- Direct experience in event or facility management
Proposed Salary
$16.01 - $20.00 per hour
This is a non-exempt position paid on a biweekly basis.
Required Documents to Attach
- Resume
- Cover Letter
- Two (2) Professional References
Knowledge, Skills, & Abilities
ABILITIES
- Consistently exhibit engaging customer service
- Ability to support various constituencies served by the University
- Proven proficiency with computers including Microsoft Office, Google, and/or applications as required for specific position
KNOWLEDGE
- Adhere to University policies and procedures to meet Institutional goals and support University's mission for student success
SKILLS
- Adhere to University policies and procedures to meet Institutional goals and support University's mission for student success
Apply Before Date
May 20, 2024
Application review may begin on May 9, 2024.
Contact Information
For more information or questions about a job posting, please contact the Department of Human Resources by phone at (912) 478-6947 or by email at hrservice@georgiasouthern.edu.
For technical support, please call the Shared Services Center at (877) 251-2644 or oneusgsupport@usg.edu.
USG Core Values
The University System of Georgia is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.
Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https://www.usg.edu/policymanual/section6/C2653.
Conditions of Employment
Offers of employment are contingent upon completion of background investigation including a criminal background check demonstrating your eligibility for employment with Georgia Southern University, as determined by Georgia Southern University in its sole discretion, confirmation of the credentials and employment history reflected in your application materials and, if applicable, a satisfactory credit check. Applicants may be subject to a pre-employment drug test.
Offers are made expressly subject to the applicable federal and state laws, to the statutes, rules and regulations of this institution and to the Bylaws and Policies of the Board of Regents (BOR) of the University System of Georgia (USG), which are available for your inspection upon request.
Legally authorized to work in the United States for the duration of employment without assistance from the University.
Must be able to perform duties and responsibilities with or without reasonable accommodation.
Georgia Southern University is a Tobacco and Smoke-Free Community.
Proof of valid Driver's License upon hire and throughout employment.
Equal Employment Opportunity
Georgia Southern University provides equal employment opportunities to all employees and applicants for employment without regard to race, color, sex, sexual orientation, gender identity or expression, national origin, religion, age, veteran status, political affiliation, or disability. Individuals in need of reasonable accommodations under the Americans with Disabilities Act to participate in the search process should notify Human Resources: (912) 478-6947.
Other Information
- Must be able to perform duties and responsibilities with or without reasonable accommodation
- Work generally performed in an office environment, may also include working outside at times
- Workweek may occasionally extend beyond 40 hours
- Occasional travel may be required
Background Check
- Position of Trust + Education
To apply, visit https://careers.hprod.onehcm.usg.edu/psp/careers/CAREERS/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=39000&JobOpeningId=271825&PostingSeq=1
Copyright 2024 Jobelephant.com Inc. All rights reserved.
Posted by the FREE value-added recruitment advertising agency
jeid-ced02feca37c8947823212d0116ae516
Job Summary
Company
Start Date
As soon as possible
Employment Term and Type
Regular, Full or Part Time
Required Education
Associate Degree
Required Experience
1 year
Email this Job to Yourself or a Friend