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Growth-focused leading provider of healthcare support services (healthcare BPO-Business Process Outsourcing)
OUTSTANDING COMPENSATION AND BENEFITS:
- Base $80-100K depending on experience
- Company subsidized medical with 3 plans to choose from, 1 includes annual $500 company contribution to HSA; dental and vision insurance offered; Flexible Spending Account
- Open PTO plan - no tracking so basically unlimited PTO as long as the work gets done
- Company paid Basic Life, AD&D and LTD; STD and optional additional life offered
- 401K: Company matches 50% of the first 10%
- Discounted gym membership with company reimbursement for attendance
- In office Monday-Thursday; Fridays work from anywhere; flexible schedule when needed
- Opportunity for career growth as company continues to grow
- Inspiring, involved leaders who truly like one another and care about their smart, collaborative team
Role with the Company:
SUMMARY: Lead a team of 10 billing and collections team members. Establish, monitor and/or adjust policies and procedures to implement best practices while ensuring that balances are collected timely and exposure to risk of bad debt is limited. Reports to the Assistant Controller to begin with, then to the VP-Controller.
DUTIES AND RESPONSIBILITIES:
- Manage a team of 10 billing and collection team members (to include hiring, mentoring, and developing)
- Organize workload for staff for efficiency and accuracy
- Maintain and enhance internal controls surrounding billing and collections
- Monitor and report on billing deductions
- Build strong relationships with customer and internal departments including client services, IT and sales in order to facilitate timely resolution of issues
- Escalate issues as appropriate
- Develop and report on KPI's
- Establish and implement collections policies and procedures
- Able to independently problem solve and manage a team
- Demonstrate persistence in brining issues/projects to conclusion and provide guidance to the team to do the same.
- Clear and effective communication skills with all levels of management
- Ability to prioritize workload in a fast paced changing environment
- Ability to multi-task to ensure deadlines are met
Background profile:
- Bachelor's degree in accounting, business, or related field
- 5+ years of Credit & Collections experience in a large company
- 3+ years of management experience managing teams of 5+
- Experience in a growing business, adapting to improve processes to allow for further growth
- ERP system implementation experience and continuous process improvement mindset a plus
- Strong Excel user including pivot tables and vlookups and experience with QuickBooks preferred
- Inquisitive self-starter, go-getter, capable of learning quickly with desire to learn
- Highly organized with ability to research and resolve issues
- Creative, flexible, and innovative team player
- Strong organizational skills; able to manage priorities and workflow
- Ability to work independently and as a member of various teams and committees
- Proven ability to handle multiple projects and meet deadlines
- Ability to prepare reports and business correspondence
Vaco values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.
Vaco is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.
Vaco LLC and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco LLC and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact HR@vaco.com .
Vaco also wants all applicants to know their rights that workplace discrimination is illegal.
By submitting to this position, you agree that you will be giving Vaco the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal.
Vaco LLC and its parents, affiliates, and subsidiaries ("we," "our," or "Vaco") respects your privacy and are committed to providing transparent notice of our policies.
- California residents may access Vaco's HR Notice at Collection for California Applicants and Employees here.
- Virginia residents may access our state specific policies here.
- Residents of all other states may access our policies here.
- Canadian residents may access our policies in English here and in French here.
- Residents of countries governed by GDPR may access our policies here.
Determining compensation for this role (and others) at Vaco depends upon a wide array of factors including but not limited to:
- the individual's skill sets, experience and training;
- licensure and certification requirements;
- office location and other geographic considerations;
- other business and organizational needs.
With that said, as required by local law, Vaco believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.