From a small family business to a multi-billion dollar global company, Sonoco has been changing the face of products and packaging since 1899 - all while keeping the heart of "People Build Businesses" alive. Our talented people are at the core of our growth, constantly reinventing the Sonoco wheel with brilliant solutions every year. Today we are a world leader in global packaging solutions with diversified operations in over 34 countries. We're extremely proud of our portfolio of brands, our achievements in sustainability and industrialization and the groundbreaking work accomplished by our people.

This position reports directly to Quality Manager and will be responsible for the safe, efficient performance, coordinating the quality function and process improvement needs within the plant.

What you will be doing:

• Conduct required off-line testing for products.
• Engage regularly with the customer to maintain relations and investigate complaints.
• Inspect and disposition any nonconforming material.
• Manage supplier complaints and accountability for corrective actions.
• Ensure all customer feedbacks are completed on-time, root cause is identified and implemented.
• Assist in analyzing all customer feedbacks for trends and continuous improvement.
• Involved in corrective action and preventive action process.
• Lead a project team through a trial and facilitate data collection to determine success or failure
• Train and mentor plant personnel in defect knowledge and the food safety management system.
• Facilitate professional interactions with production employees to address defects or issues with the line.
• Document COA's, manage documentation of quality documents, and review traceability paperwork.
• Defines quality concepts and quality processes, including statistical basics, etc.; applies quality tools; interprets information and data; applies team concepts.
• Support the food safety team to organize its work, ensure relevant training and education of the food safety team members, ensure the food safety management system is established, implemented, maintained and updated, and report to the organization's top management on the effectiveness and suitability of the food safety management system
• Must know which measurement and test equipment (M&TE) tools are appropriate for various tasks and how to assess tool accuracy and precision; understands the concept of standards traceability for M&TE.
• Understands and applies basic inspection and testing techniques, including various types of sampling plans.
• Understands and applies various quality audit types and their components, tools, and techniques.

We'd love to hear from you if:

• Working knowledge of Microsoft Office (Excel, Word, PowerPoint, & Outlook)
• Excellent written and verbal communication skills, including the ability to effectively communicate with the management team and plant associates.
• Must be able to lift up to 50 lbs. as needed and stand for long periods of time.
• Must have the ability to read and understand manufacturing instructions.
• Ability to work independently with high attention to detail.
• Overtime required/mandatory.
• Able to work indoors in a manufacturing setting with regular exposure to cold, heat, noise and moving machines/equipment.

We are an equal opportunity employer, and we strictly prohibit and do not tolerate discrimination against employees, applicants or any other covered persons because of race, color, religion, national origin or ancestry, sex, pregnancy, sexual orientation, marital status, gender identity or expression, age, disability, genetic information, veteran status, or any legally protected characteristic.