Verizon is one of the world's leading providers of technology and communications services, transforming the way we connect around the world. We're a human network that reaches across the globe and works behind the scenes. We anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together-lifting up our communities and striving to make an impact to move the world forward. If you're fueled by purpose, and powered by persistence, explore a career with us. Here, you'll discover the rigor it takes to make a difference and the fulfillment that comes with living the #NetworkLife.

As part of Verizon's Experience Design team, you'll have the chance to impact one of the largest consumer presences in America, supporting millions of daily customer interactions across an omnichannel ecosystem and a growing consumer product portfolio. With global offices and hybrid work environments, the team is assembling the brightest designers, design strategists, and product managers to collaborate with cross-disciplinary teams, shaping the future of the customer experience.

As a Senior Content Strategist, you'll play a lead role in shaping content strategy and design for cross-channel service and support experiences, advocating for intuitive information architecture, and consistency of voice and tone across touchpoints for account management, billing, and support. Your work will span the entire Service Design process from front-stage interactions with customers to backstage processes that support the creation and management of content across a range of written outputs. As a lead, you'll be tasked with guiding other team members and partners across Verizon in language, process, and thought leadership best practices.

Your day-to-day responsibilities may include:

• Defining overall voice and tone guidelines that complement design principles and brand strategy and ensure they are embodied service and support

• Actively exploring user context, and engaging in target user activities when possible.

• Participating in insight-gathering activities (informal or formal, primary or secondary) and creating design solutions that leverage user insights.

• Actively researching competitive products, industry trends, and topics.

• Staying updated on Verizon's business, strategy, and organizational structure.

• Effectively designing solutions within Verizon's business context and revenue model.

• Maintaining a working knowledge of UI standards for common platforms (iOS, Android, Web).

• Working within Verizon's front-end and back-end technology constraints and capabilities.

• Communicating the current project plan, goals, and expected outcomes.

• Articulating user, business, and/or technical reasoning for detailed design decisions in critiques or presentations.

• Providing mentorship in areas of expertise and ramp up new team members, with a focus on craft and process.

• Identifying project needs and engaging stakeholders in conversation to fully understand needs.

• Presenting work and engaging in constructive dialogue with stakeholders to understand the context of tasks and ensure strong design rationale.

• Understanding the motivations and drivers of partners and stakeholders.

• Leading a cross-disciplinary team including agency partners in problem-solving through the facilitation of design activities combined with hands-on work while planning an overall approach in partnership with leaders.

• Ensuring the use of shared tools and systems to shape design solutions.

• Building an understanding of related tools and software impacting end-product (i.e., CMS, sales tools, etc.)

• Actively Identifying, escalating, and helping remove impediments keeping your team from being productive.

• Making partners stronger by teaching design-led processes and best practices.

• Seeking opportunities to contribute thought leadership to the broader design community.

What we're looking for...

You'll need to have:

• Bachelor's degree or four or more years of work experience.

• Six or more years of relevant work experience.

• Experience with Agile software delivery environments.

• Experience with common design software (Figma, Adobe, etc.).

Even better if you have one or more of the following:

• Bachelor's or Master's degree in Design.

• Portfolio of professional work.

• Contributed to multiple design programs or shipped products with a large user base.

• Contributed to overall product success.

• Experience with Fortune 500 organizational environments.

If Verizon and this role sound like a fit for you, we encourage you to apply even if you don't meet every "even better" qualification listed above.

We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.