Department: Residential Ops & Services
Salary/Grade: EXS/5

Northwestern University's Residential Services helps build a community environment for students through housing-related services, intentional learning opportunities and residential settings that include residence halls, residential communities, and residential colleges. Learn more about the Residential Services department and the Residential and Academic Engagement team here: https://www.northwestern.edu/living/index.html

About Student Affairs: By pursuing justice, equity, and belonging, Student Affairs cultivates student programs, services, and skills; disrupts barriers; and partners across Northwestern and neighboring communities to create an inclusive culture in which all students can thrive. Learn more about the Division of Student Affairs here: https://www.northwestern.edu/studentaffairs/about/strategic-plan/objectives.html

Job Summary

The Program Coordinators for Residential and Academic Engagement (RAE) provide essential support in the day-to-day management of the residential areas and collaborate across the Office of Residential Experience in the implementation and development of the Residential Experience. Reporting to the Assistant Director for Residential Area Engagement, the Coordinators work with two of the four residential areas to help manage marketing, communications, programmatic efforts, and advise the local student leadership organizations.

Pay: The salary range for this Program Coordinator position is $53,000-56,000 annually, depending on experience, skills, and internal equity.

Principal Accountabilities:

Student Organization Advising

• Manages area-level student leadership initiatives within the residential experience in conjunction with the Assist. Director for Residential Area Engagement.
• Serve as the primary advisor to 2 area councils, ensure successful implementation of programming and management of budget
• Works directly with student leaders on the area council through one-on-one meetings, attending events and executive board meetings.
• In collaboration with the Assist. Dir., develop on-going opportunities for student leaders to engage in leadership development opportunities
• Coordinate area council election timelines, processes, and logistical details in collaboration with the Assist. Dir.
• Liaise with the Student Organization Finance Office to ensure that student accounts are up to date and necessary processes are followed.

Marketing and Communications

• Support marketing and communications efforts for 2 residential areas in collaboration with each Area Leadership team.
• Build, coordinate, develop, and distribute a weekly newsletter for 2 residential areas.
• Manage the area social media accounts for 2 residential areas, including the coordination of content, messaging, and follower campaigns.
• Create and maintain websites for 2 residential areas.
• Coordinate and manage access and updates to residential experience platforms that support programmatic efforts. (e.g., Canva, SignUp Genius, etc.)

Program Development and Support

• Manage day to day operations of the residential areas in collaboration with the Assistant Director, including updates to shared resource sites and manuals.
• Contribute to the development of the residential experience through targeted partner outreach and program development.
• Manage logistical support for off-campus excursions planned within the residential areas.
• Manage satellite office spaces within 2 residential areas, including the coordination of access, scheduling, and marketing efforts.
• Helps manage the operational needs of residence-based academic offerings, including distribution of academic support/enrichment programs, courses, and course sections across residential buildings.
• Works with the Office of the Registrar by arranging access for participants and communicating with internal Residential Services stakeholders.
• Organize student activities in collaboration with other members of the Residential Experience team. Including presence and involvement at student engagement activities (e.g. Wildcat Welcome, Student Move-In, Wildcat Days, Commencement, etc.)

Campus Partnership

• Work with the Assistant Director to coordinate a robust and diverse slate of area programming. Work will include communication about the nature of the programs, requirements, and essential marketing components.
• Strengthen partnerships with external resources by defining, promoting, and marketing benefits of participation and involvement with the residential areas.
• Facilitate new campus-wide initiatives with academic partners.

Minimum Qualifications: (Education, experience, and any other certifications or clearances)

• Successful completion of a full 4-year course of study in an accredited college or university leading to a bachelor's or higher degree; OR appropriate combination of education and experience.
• 1 year program/project administration or other relevant experience.

Minimum Competencies: (Skills, knowledge, and abilities.)

• Knowledge and understanding of assessment and evaluation.
• Strong problem-solving skills in the context of interpersonal and group relations, strong analytical skills, and strong oral communication skills.
• Ability to manage information, ongoing correspondence, and scheduling.

Preferred Qualifications: (Education and experience)

• Master's degree in Higher Education Administration, Student Personnel Administration, Counseling, or a related field; OR appropriate combination of education and experience.
• Two or more years (at least one in a role working with residential learning communities, academic and/or non-residential learning communities, academic bridge programs, academic program enhancement or academic support programs) in a university housing operation.
• Experience working with faculty.
• Proficiency in Microsoft 365 and Google Workspace.

Benefits: At Northwestern, we are proud to provide meaningful, competitive, high-quality health care plans, retirement benefits, tuition discounts and more! Visit us at https://www.northwestern.edu/hr/benefits/index.html to learn more.

Work-Life and Wellness: Northwestern offers comprehensive programs and services to help you and your family navigate life's challenges and opportunities, and adopt and maintain healthy lifestyles. We support flexible work arrangements where possible and programs to help you locate and pay for quality, affordable childcare and senior/adult care. Visit us at https://www.northwestern.edu/hr/benefits/work-life/index.html to learn more.

Professional Growth and Development: Northwestern supports employee career development in all circumstances whether your workspace is on campus or at home. If you're interested in developing your professional potential or continuing your formal education, we offer a variety of tools and resources. Visit us at https://www.northwestern.edu/hr/learning/index.html to learn more.

Northwestern strongly recommends COVID-19 vaccinations and boosters for people who can obtain them as a critical tool for minimizing severe illness. More information can be found on the COVID-19 and Campus Updates webpage.

The Northwestern campus sits on the traditional homelands of the people of the Council of Three Fires, the Ojibwe, Potawatomi, and Odawa as well as the Menominee, Miami and Ho-Chunk nations. We acknowledge and honor the original people of the land upon which Northwestern University stands, and the Native people who remain on this land today.

Northwestern University is an Equal Opportunity, Affirmative Action Employer of all protected classes, including veterans and individuals with disabilities. Women, racial and ethnic minorities, individuals with disabilities, and veterans are encouraged to apply. Click for information on EEO is the Law.

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