Customer Service Representative

Madison Medical Affiliates in Mequon is seeking full time experienced candidate to fill our Customer Service Representative vacancy. The ideal candidate will have the following:

• Associate or Bachelor's degree.
• Related experience in the medical field with familiarity in medical terminology, disease entities, drugs and insurance concepts. Pulmonary or Allergy experience strongly desired, but not required.
• Demonstrated competency using clinic computer operating systems.
• Customer service experience in an environment with significant and frequent opportunities to effectively resolve problems and conflict situations.
   

Duties include:

• Manages the patient experience to ensure a high level of safety and service.
• Maintains professional demeanor and a positive rapport with patients, coworkers, and physicians. Effectively resolves complaints in a manner that meets patients’ expectations.
• Accurately schedules appointments and completes charge entry in a timely manner to facilitate the billing process.
• Accurately completes registrations to ensure all patient and payer information is correct and current.
• Ensures compliance and completion of appropriate documentation required by regulatory agencies and organizational quality initiatives.
• May perform additional administrative support responsibilities depending on specific clinic needs.