Assist in opening and closing the clinic, locking and unlocking the doors, and maintaining a clean waiting area Welcome all clinic patients and visitors by greeting them with a friendly demeanor, answering inquiries and directing them through the registration process Answer multi phone lines, complete daily patient callbacks, and file, fax, and scan documentation Collect

Answer incoming calls in a customer friendly and professional manner to determine the purpose and request of the call and process appropriately Meet department metric expectations for answering and processing calls Schedule and reschedule appointments for patients according to established protocols and templates Be sure to obtain appropriate and accurate data based upon t

Manage and submit daily request for referrals/authorizations Maintains on going and consistent tracking of all referrals/authorizations Work with providers and staff to ensure completeness of documentation to facilitate the referral/authorization process Assist physicians, as required in coordination of care for patients Contact IPA and Health Plans to ensure prior approv

Supervises clinical operations of a given patient care area Assists Site Administrator in ensuring compliance with licensing, certification, and competencies Evaluates nursing competencies and decisions according to current nursing practices Functions as a resource and serves as a liaison between administration, clinicians, staff, and other departments Participates in all

Accurately and professionally handling all front desk operations including answering phones, greeting patients, scheduling of all appointments, balancing daily collections, addressing routine inquiries, and forwarding non routine requests to appropriate personnel Assists with the inventory and maintenance of business office supplies and the completion of business office r

Greets patients as they arrive and manage appropriate standard wait times Complete check in and check out tasks to include patient demographic verification, insurance verification, complete pre authorizations and/or precertification of procedures, and copy required documents Collects co payments, co insurance, and deductibles and issues receipts Manages cashier box and da

Greets visitors and patients in person, or communicates by telephone or video conferencing, upholding excellent customer service Enters and updates patient demographic and financial information, ensuring the patient is fully registered as early in the process as possible Obtains appropriate applications and forms, confirming signatures are on file, Photocopies / scans doc

Adaptable and flexible, with the ability to handle ambiguity and sometimes changing priorities Must possess a personal presence that is characterized by a sense of honesty, integrity, and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals, and values of Optum360 and our client organization(s) Professional demeanor and

Works with all members of the department health care team ensuring smooth patient flow within department. Responsible for the day to day operations including achieving established goals such as quality of care and budget expectations for production. Ensures compliance with all policies and procedures in accordance with State and Federal Regulations. Uses daily management

Greets patients, family members and guests with a friendly smile Assists patients with signing in and completing registration Enters and scans patient's demographic and insurance information into Epic Verifies insurance eligibility and benefit information; informs patients of insurance benefits Collects co payments and patient balances Answers incoming phone calls in a co

Provide exceptional service to all customers Greets patients as they arrive and manages wait time Complete check in and check out tasks to include insurance verification and copy required documents Collects co payments, co insurance, and deductibles and issues receipts Manages cashier box and daily deposits according to company policies Processes walk in patients and visi

Verifies insurance eligibility and benefits on all assigned accounts using electronic verification systems or by contacting payers directly to determine level of insurance coverage. When contacting payers directly, utilizes approved scripting Obtains referral, authorization and pre certification information and documents this information in system Identifies outstanding b

Greets Patients as they arrive and manages wait time Complete check in and check out tasks to include insurance verification, complete pre authorizations and/or precertification of procedures, and copy required documents Collects co payments, co insurance, and deductibles and issues receipts Manages cashier box and daily deposits according to company policies Processes wa

Conduct coverage reviews based on individual member plan benefits and national and proprietary coverage review policies, render coverage determinations Document clinical review findings, actions and outcomes in accordance with policies, and regulatory and accreditation requirements Engage with requesting providers as needed in peer to peer discussions Be knowledgeable in

Actively engage leadership and staff at all levels to enhance the patient, staff and provider service experience Collaborate with market leadership to foster an environment that supports high levels of patient, staff and provider engagement in improving patient experience Develop training programs, localized strategies, unit/department based activities to increase awarene